That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance.  
Our units start out at 13'x13'. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump may not include the space needed for larger anchoring straps on our larger units.  If you have concerns on space constraints for your unit(s) please contact us to discuss. If you have stairs or a tiered backyard, please call our office to discuss options for setup as well.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our Safety Rules & Procedures or OBVIOUS negligence, you will be responsible for all damages up to and including replacement of the damaged equipment.  We don't want you or us to be in that situation, which is why we have you sign and initial on all of our safety rules so that you can be the trained operator and keep everyone safe.  We offer and highly recommend adding our "Damage Waiver" option upon checkout.  It is 7% of the rented items and is great piece of mind just in case an accident does happen.  NOTE:  Intentional or obvious neglect damages will not be covered. 


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